Return, Exchange & Refund Policy
Effective Date: October 27, 2025
Thank you for shopping with Thrive India, an initiative by My Children Foundation. Each product you purchase directly supports the education of underprivileged children, the livelihood of marginalized artisans, and various sustainability initiatives.
We value your support and want you to have a satisfying experience while contributing to a meaningful cause.
1. Eligibility for Return or Exchange
As most of our products are handcrafted, made or sourced in small batches, and sold for charitable purposes, we accept returns or exchanges only in specific cases:
We will gladly offer a return, exchange, or refund if:
You receive a damaged, defective, or incorrect product; or
The product received is significantly different from what was described on the website.
Please notify us within 48 hours of delivery by emailing info@thriveindia.in with:
Order number
Photos of the product and packaging
A brief description of the issue
2. Non-Returnable Items
The following items cannot be returned or exchanged:
Used or washed items
Products damaged due to customer handling
Customized, perishable, or personal care items
Items purchased during clearance or special charity drives
We appreciate your understanding that return logistics can sometimes offset the sustainability impact we strive to achieve.
3. Exchange Process
If your product is eligible for exchange:
Our team will verify your request within 2–3 business days.
Once approved, you may be asked to ship the item back to our Kolkata address (we’ll share details by email).
After inspection, we’ll send you a replacement product of the same or similar value.
4. Refunds
Refunds are issued only in exceptional cases where:
The product cannot be replaced, or
The replacement item is out of stock.
Once approved, the refund will be processed to your original payment method within 7–10 business days.
Please note:
Shipping or COD fees (if any) are non-refundable.
Refund timelines may vary depending on your payment provider or bank.
5. Cancellations
Orders can be cancelled within 12 hours of placing them, provided they haven’t been shipped.
Once dispatched, cancellations are not possible, but you can still contact us if there’s an issue — we’ll do our best to help.
6. Return Shipping
In most cases of damaged or wrong delivery, Thrive India will bear the return shipping cost.
If returning for personal reasons (e.g., change of mind), customers may need to bear the return shipping charges.
7. Contact Us
For any questions or concerns regarding these Terms, please contact:
Thrive India
Email: info@thriveindia.in
Phone: +91-91633-30079
Address: My Children Foundation, Plot No – 72, Block – GD, Rajdanga Main Road, Ground Floor, P.S. – Kasba, Kolkata – 700107.
❤️ Note from Our Team
Every product you buy helps sustain livelihoods, fund children’s education and take various sustainability initiatives. We appreciate your patience and cooperation in cases where returns or exchanges are limited — it helps us ensure that more of your contribution goes directly toward our cause.